Terms and Conditions

1. About us

1.1 mychocolate.co.uk and all My Chocolate workshops, events and products are provided by Revel Experiences Limited, trading as My Chocolate. We are a company registered in England and Wales under company number 16266185, with our registered office at 92 Debden Road, Saffron Walden, CB11 4AL, United Kingdom. Our VAT number is GB 525154704.

1.2 You can contact us at info@mychocolate.co.uk or on 020 7269 5760.

1.3 Bookings, vouchers and gift cards previously issued by My Chocolate Limited (company number 05421757) are now provided and fulfilled by Revel Experiences Limited on these terms. Existing bookings remain valid and you don't need to do anything.

2. Definitions and acceptance

2.1 In these terms:

• "We", "us", "our" and "My Chocolate" mean Revel Experiences Limited, trading as My Chocolate.

• "You" and "Customer" mean the person or organisation making a booking or purchase, and include the guests you book for.

• "Event" means any workshop, class, tasting, party or other experience we provide, at our venue or yours.

• "Ticketed Event" means a public Event where individual places are sold.

• "Bespoke Event" means a private, group or corporate Event arranged for you.

• "Group Booking" means a booking for 5 or more guests.

• "Corporate Booking" means a booking made by or on behalf of a business or organisation.

• "Voucher" means a gift voucher, gift card or experience voucher issued by us or a third party.

• "Total Booking Value" means the full price of your booking, including VAT, as shown in your booking confirmation.

2.2 By making a booking, buying a Voucher or using our website, you agree to these terms. They form the entire agreement between us and replace any earlier versions. Where your booking confirmation sets out specific terms agreed with you, those specific terms apply alongside these terms and take priority if they conflict.

2.3 We may update these terms from time to time. The version in force when you book applies to your booking.

3. Accuracy of information

3.1 We make reasonable efforts to keep the information on our website accurate and up to date, but we can't guarantee that it is free from errors.

3.2 We are not responsible for information provided by third parties or for the content of websites we link to.

4. Bookings and payment

4.1 Prices. We may change our published prices at any time. The price you pay is fixed once your booking is confirmed.

4.2 Payment. Ticketed Events are paid in full at the time of booking. Group and Corporate Bookings are paid in full when you book unless we agree otherwise in writing.

4.3 Deposits. Where we agree in writing to take a deposit, with the balance payable later (for example on the day of the Event), your booking is confirmed once we receive the deposit, and the balance must be paid by the date we agree. You remain responsible for the Total Booking Value under our cancellation policy (section 5), even if only the deposit has been paid.

4.4 Late payment. For business customers, we may charge interest on overdue amounts at 8% a year above the Bank of England base rate, together with reasonable debt recovery costs, under the Late Payment of Commercial Debts (Interest) Act 1998.

4.5 Vouchers.

• Vouchers are valid until the expiry date shown on them.

• We can't replace lost or stolen Vouchers.

• Vouchers can't be exchanged for cash or used with any other offer.

• We may extend a Voucher by up to one month if you ask before it expires. An administration fee applies.

4.6 Promotional codes. Promotional codes can't be combined with other offers. Seasonal codes (such as Black Friday) can't be used on private, corporate or Group Bookings, which are already discounted.

4.7 Guest restrictions.

• Some Events have age limits, shown on the Event page.

• Guests under 16 must be accompanied and supervised by an adult aged 18 or over.

• Alcohol is served only to guests aged 18 or over. We may ask for valid ID and may refuse service without it.

4.8 Exclusive use. You have exclusive use of a venue only where your booking confirmation says so.

4.9 Allergies and dietary requirements. Our chocolate and ingredients are made and handled in environments where nuts, milk, soya, gluten and other allergens are present. All products may contain traces of allergens. Please tell us about any allergies or dietary requirements when you book. We'll do what we reasonably can to help, but we can't guarantee any product is allergen-free. Guests with allergies attend at their own risk.

5. Cancellation and rescheduling

5.1 All cancellations and rescheduling requests must be made in writing to info@mychocolate.co.uk. Notice periods are counted back from the date of the Event.

5.2 Public bookings made directly with us (1–4 guests)

• You can cancel for a full refund within 14 days of booking, as long as the Event is more than 14 days after the date you booked.

• After that 14-day period, or for bookings made less than 14 days before the Event, we can't offer refunds.

• You can reschedule free of charge with 21 days' notice or more. With less than 21 days' notice, there's an administration fee of £15 per person.

5.3 Public bookings made with a third-party voucher

• Once a third-party voucher has been redeemed, we can't offer a refund.

• You can reschedule free of charge with 21 days' notice or more. With less than 21 days' notice, there's an administration fee of £15 per person.

5.4 Group Bookings (5+ guests) and Corporate Bookings

We don't offer cash refunds on Group or Corporate Bookings. If you cancel within 14 days of booking, and the Event is more than 14 days away, we'll give you a credit for the full amount paid. Otherwise, the following charges apply.

Cancellation:

• 14 days' notice or more: a charge of 75% of the Total Booking Value. You'll receive a credit of 25% of the Total Booking Value, or free rescheduling to a date within 6 months (a £50 rescheduling fee applies).

• Less than 14 days' notice: a charge of 100% of the Total Booking Value. No credit is given.

Rescheduling:

• 14 days' notice or more: a £50 administration fee.

• Less than 14 days' notice: a charge of 20% of the Total Booking Value (net of VAT).

5.5 Cancellation charges are calculated on the Total Booking Value, whether or not you've paid it all. Where you have paid only a deposit, any unpaid amount that becomes due is payable within 7 days of our invoice.

5.6 Credits must be used within 6 months of being issued and can't be exchanged for cash.

5.7 Cancellation by us. If we have to cancel an Event, we'll offer you a new date or a full refund of the amount you have paid. Section 9 explains what happens if an Event is affected by circumstances outside our control.

6. On the day

6.1 Timings. Events start and finish on time. We can't extend an Event or give refunds for late arrivals or no-shows. We may agree to extend a Bespoke Event, for an extra fee.

6.2 Conduct. We may ask a guest to leave, or end an Event, if a guest behaves in a disruptive, unsafe or abusive way. No refund will be given. You are responsible for any damage caused by you or your guests to our equipment or the venue.

6.3 Personal belongings. Guests are responsible for their own belongings. We don't accept liability for loss of or damage to personal property.

6.4 Events at your venue. If we run an Event at a venue you provide, you must make sure the space is safe, suitable and available at the agreed times, with the facilities we've asked for.

7. Insurance

7.1 We hold public liability insurance of £1 million for Events held at our venues.

7.2 For Events at a venue you provide, you are responsible for arranging appropriate insurance for that venue.

8. Our liability

8.1 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law. If you're a consumer, nothing in these terms affects your statutory rights.

8.2 Subject to 8.1, our total liability to you in connection with a booking won't be more than the Total Booking Value.

8.3 We are not liable for indirect or consequential losses, loss of profit or business, or losses caused by third parties.

9. Circumstances outside our control and changes

9.1 We may cancel, postpone or change an Event because of circumstances outside our reasonable control. These include severe weather, illness, strikes, travel disruption or venue closure. We'll tell you as soon as we can and offer a new date or a credit.

9.2 We may change the venue, host or content of an Event, or use carefully selected partners to deliver it, provided the Event is substantially the same. We're not liable for losses caused by reasonable changes of this kind.

10. Links to and from our website

10.1 Links to other websites are provided for convenience only. We are not responsible for their content, availability or security.

10.2 Please ask our permission before linking to our website.

11. Intellectual property

11.1 All content on our website and in our Event materials, including text, images, recipes, logos and designs, belongs to us or our licensors. It may not be copied, distributed or used commercially without our written permission.

12. Your information

12.1 We collect and use your personal data to manage your booking, provide our services and, where you've agreed, send you marketing. Revel Experiences Limited is the data controller. Our Privacy Policy explains how we handle your data.

12.2 We may share your data with trusted contractors and service providers who help us run our business. We never sell your data.

12.3 You can ask to see, correct or delete the personal data we hold about you, or unsubscribe from marketing at any time, by emailing info@mychocolate.co.uk.

12.4 Photography. We may take photos or videos at Events and use them to promote My Chocolate. If you or a guest would prefer not to appear, please tell your host at the start of the Event.

13. Security

13.1 We take reasonable steps to protect your data and payments, but no online transmission is completely secure. We can't guarantee that data sent to us won't be intercepted.

14. Governing law

14.1 These terms are governed by the law of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales. If you're a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.